William Góngora

Project Manager & GIT Analyst

📍 Cali, Colombia

Results-driven Systems and Computer Engineer with 10+ years leading IT operations, service delivery, and contract governance for global multinationals. ITIL v4 certified with v5 knowledge. I leverage AI agents and agentic automation to drive continuous improvement and operational excellence.

10+ Years Experience
3 Companies
ITIL v4 Certified
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01

Experience

Jun 2023 — Present Current

Contract Lead N1 — Andean Site Support & GIT Analyst

ARUS S.A.S (Colgate-Palmolive Account) — Cali, Colombia

  • Direct end-to-end regional SLA compliance and data-driven strategic action plans.
  • Primary communication channel between corporate executives and engineering teams.
  • Manage operational budgets and coordinate resources across corporate sites.
  • Monitor incident lifecycles using FreshService under ITIL v4 guidelines.
  • Lead enterprise asset visibility with Cisco DNA Center and Armis.
  • Supervise Google Workspace Enterprise and Meet hardware environments.
Jul 2015 — Jun 2023

GIT Middleware Services Analyst Level 2

ARUS S.A. (Colgate-Palmolive Account) — Cali, Colombia

  • Designed automated ecosystems eliminating repetitive manual workload (toil).
  • Led UAT and E2E validations prior to critical production updates.
  • Managed external software vendor support under Change Control standards.
  • Integrated AI-assisted workflows (Gemini) for system log analysis and RCA.
Jul 2013 — Jul 2015

IT Project & Support Intern

Trabajamos J.M.C (Colgate-Palmolive Account) — Cali, Colombia

  • Collaborated in mapping, diagramming, and documenting cross-functional workflows.
  • Provided support to critical non-SAP enterprise application infrastructure.
02

Skills & Expertise

Project & Service Management

IT Project Management, Service Delivery, SLA & KPI Governance, Operational Budget, Risk Mitigation.

Frameworks & Methodologies

ITIL v4 Standards · v5 Knowledge, Agile (Scrum), Business Analysis, Process Mapping, Continuous Service Improvement.

Stakeholder Governance

Regional Stakeholder Alignment, Technical Vendor Management, Negotiation, Contract Management.

Technical Operations

Hybrid Infrastructure (GCP & On-Premise), ITSM Platforms, Smart Workplace, Network Analytics, Cybersecurity.

QA & Software Quality

User Acceptance Testing (UAT), End-to-End Testing, Deployment Validation, Bug Tracking, Process Diagramming.

Tools & Databases

FreshService, Kactus Ophelia, SIS, Countex, SADE.net, QueryxSRH, SQL Server, Google Workspace.

AI Data Governance

AI compliance frameworks, data lineage, model risk management, and shadow AI mitigation.

Vibecoding & AI-Assisted Dev

Low-cost problem solving using Hermes, OpenCode, Cloudflare, and cybersecurity resources — leveraging AI and technology as strategic tools.

03

Education & Certifications

Degree

B.S. in Systems and Computer Engineering

Pontificia Universidad Javeriana, Cali

Certification

ITIL v4

PeopleCert — 2024

Certification

Career Essentials in Project Management

Microsoft & LinkedIn

Certification

Career Essentials in Data Analysis

Microsoft & LinkedIn

Certification

Business Analysis Foundations

LinkedIn

Certification

Scrum Master Esencial

Udemy

Languages

English B1/B2
Spanish Native
04

Get In Touch

I'm always open to new opportunities and collaborations. Whether you have a question or just want to say hi, feel free to reach out.

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